Last-mile delivery services handle the final and most expensive leg of the delivery journey, transporting packages from local distribution centers or fulfillment centers directly to customers. These services optimize routing, provide real-time tracking, and offer flexible delivery options including scheduled delivery, contactless delivery, and specific time windows to enhance customer experience.

Revenue streams include: monthly subscription fees for unlimited deliveries ($10-30/month for consumers), per-delivery fees charged to merchants ($5-15/delivery), premium delivery options (same-day, scheduled time slots) at higher rates, membership programs for frequent users, and additional fees for special handling requirements. Volume-based pricing tiers incentivize merchant partnerships.

• On-time Delivery Rate

  Deliveries completed within promised timeframe

• First Attempt Success Rate

  Deliveries completed on first attempt

• Average Cost Per Stop

  Delivery cost per customer stop

• Route Efficiency

  Stops completed per driver hour

• Customer Rating

  Average delivery experience rating

• Package Handling Quality

  Deliveries without damage complaints

Amazon Prime, Coupang Rocket Delivery, DoorDash, Instacart, Uber Direct