Order Management Systems (OMS) coordinate the entire order lifecycle from placement through delivery. They route orders to optimal fulfillment locations, manage inventory allocation, coordinate with warehouses and carriers, handle returns, and provide customer visibility. Advanced OMS solutions offer distributed order management, dropshipping support, backorder handling, order splitting, real-time inventory updates, and integration with multiple sales channels, fulfillment centers, and shipping carriers.

Monetization through: (1) Monthly SaaS fees from $100-$2000 based on order volume, (2) Per-order processing fees of $0.10-0.50 per transaction, (3) Tiered pricing with volume discounts, (4) Premium features like advanced routing and analytics, (5) Integration fees for connecting sales channels and fulfillment providers, (6) Implementation and configuration services, (7) White-label solutions for enterprises, (8) API access charges for high-volume usage. Enterprise plans include custom SLAs and dedicated support.

• Order Processing Time

  Time from order to shipment

• SLA Compliance

  Orders meeting delivery promises

• Perfect Order Rate

  Orders fulfilled without errors

• Return Processing Time

  Days to process returns

• Inventory Sync Accuracy

  Real-time inventory updates

• Customer Satisfaction

  Post-delivery CSAT score

ShipBob, ShipStation, Orderhive, Linnworks, Fulfillment by Amazon