Review and rating platforms help e-commerce businesses collect, manage, and display customer feedback. Features include automated review request emails, photo and video reviews, Q&A functionality, review moderation, sentiment analysis, review widgets for websites, social proof notifications, incentive programs, and SEO optimization for rich snippets. These systems integrate with e-commerce platforms to automatically request reviews post-purchase and display ratings on product pages.

Revenue streams: (1) Monthly subscriptions from $15-$299 based on review volume and features, (2) Tiered pricing with increasing order capacity, (3) Premium features like video reviews and advanced analytics, (4) SMS review requests as add-on service, (5) White-label solutions for agencies, (6) Professional services for review strategy consulting, (7) Enterprise custom pricing for high-volume merchants. Some platforms take commission on referred sales from review traffic.

• Review Collection Rate

  Purchases resulting in reviews

• Average Star Rating

  Mean rating across all reviews

• Photo Review Rate

  Reviews including photos

• Conversion Uplift

  Impact on product page conversions

• Review Response Rate

  Merchant responses to reviews

• Verified Purchase Rate

  Reviews from confirmed buyers

Trustpilot, Yotpo, Judge.me, Stamped.io, Loox