Digital platforms that facilitate connections between companies seeking project-based work and independent contractors or freelancers, offering payment processing, project management, dispute resolution, and talent vetting services.

Revenue from taking a percentage of each transaction (typically 10-20%), subscription fees for premium memberships, featured listing charges, and value-added services like escrow, insurance, and skill certifications.

• GMV

  Gross Merchandise Value - total transaction volume through the platform

• Take rate

  Percentage of transaction value retained as platform revenue

• Repeat engagement

  Percentage of clients who hire multiple times on the platform

Upwork, Fiverr, Toptal, Freelancer.com