Digital marketplaces that connect businesses with independent contractors and freelancers for project-based work, featuring project listings, proposals, payment processing, and work management tools.

Transaction fees as percentage of project value (typically 10-20%), subscription fees for premium features, and value-added services like payment protection and dispute resolution.

• Gross Merchandise Value

  Total value of all projects completed through the platform

• Repeat Client Rate

  Percentage of clients who post multiple projects

• Freelancer Retention

  Percentage of active freelancers remaining on platform year-over-year

Upwork, Fiverr, 크몽